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Standort

Kenitra

Fachgebiet

Quality

SkillCheck

  • Master’s degree/ Or equivalent.
  • Experience in the automotive industry is an advantage.
  • Quality Management skills.
  • Analytical & customer focus skills.
  • Teamwork skills.
  • Knowledge of core tools, Problem solving, 8D.
  • Knowledge of quality norms and standards.
  • Communication & negotiation skills.
  • Perfect command of spoken and written English.

ChallengeCheck

  • Responsible for the complaints handling process.
  • Coordinate the analysis of complaints with the different departments to process and resolve them in an efficient way.
  • Constantly inform members of the administration and production teams of complaints received.
  • Gather all relevant information to resolve and settle customer complaints in a timely manner.
  • Monitoring the implementation and effectiveness of corrective and preventive actions related to customer complaints.